Refund policy

Bought directly from rangetrace.app

Directly from us, RangeTrace is a one-time $2.99 purchase sold through Paddle.com, our online reseller and Merchant of Record. We offer a 14-day, no-questions-asked refund. Email support@rangetrace.app within fourteen (14) calendar days of your purchase, or use the support options in your Paddle receipt. Your order number or the email you bought with helps us find it faster, but is not required.

Approved refunds go back to your original payment method through Paddle. How long that takes depends on your payment method and your bank. When a refund is issued, the license key for that purchase may be turned off, and you must stop using and delete that copy of RangeTrace.

We may decline repeated, fraudulent, or abusive refund requests. This policy is in addition to, and does not limit, any refund right you have under consumer laws that cannot lawfully be waived.

Mac App Store purchases

On the Mac App Store, RangeTrace is a one-time $2.99 purchase. Apple is the seller of record and processes all payments and refunds under the Apple Media Services terms. To request a refund, use Apple’s Report a Problem page at reportaproblem.apple.com and sign in with the Apple Account used for the purchase, or open the purchase receipt email and choose Report a Problem. Apple reviews and decides refund requests.

Setapp

On Setapp, RangeTrace is a one-time $4.99 purchase. Setapp (MacPaw) is the seller of record and handles billing and any refunds under Setapp’s refund policy at setapp.com/refund-policy. Contact Setapp support for billing or refund questions about a Setapp purchase.

Need help first?

If RangeTrace is not working the way you expect, email support@rangetrace.app before requesting a refund and we will try to make it right. See the Customer Agreement for the full terms of sale and use.