Help with RangeTrace.

Contact

Email support@rangetrace.app for help, feedback, or accessibility questions. Include your macOS version and the RangeTrace version shown in Settings → About. Do not send your Dexcom password or screenshots containing private health information.

Dexcom Share setup

RangeTrace reads follower data from Dexcom Share. Confirm that Share is enabled in your primary Dexcom app, that the account and server region are correct, and that your Mac has an internet connection. RangeTrace supports Dexcom G6, Dexcom G7, and Dexcom G7 15 Day where Dexcom Share is available.

Notifications

Turn alerts on in RangeTrace Settings, then allow notifications in macOS System Settings → Notifications → RangeTrace. The test buttons in the Alerts pane can confirm delivery without waiting for a real glucose event.

Shortcuts and Spotlight

Open RangeTrace and let it save a fresh reading before running Current Glucose. If the action is not visible immediately after installation, quit and reopen Shortcuts or Spotlight once macOS finishes indexing the app.

Medical and Dexcom notice

RangeTrace is an informational companion, not a medical device. Do not use it to make treatment decisions. Always confirm readings in your primary Dexcom app or with a blood glucose meter before acting.

RangeTrace is independent and is not affiliated with, endorsed by, or sponsored by Dexcom, Inc. Dexcom and its related product and service names are trademarks or registered trademarks of Dexcom, Inc. in the United States and/or other countries.